Direct messages

Besides the support inbox, Pigeon supports private direct threads between two or more logged-in Craft users — member-to-member messaging, author-to-editor notes, and the like.

Edition note: Direct messages are between Craft user accounts, so they require an edition that allows multiple users (Team or Pro). The guest support inbox works on every edition, including Solo.

Starting a direct thread

Post to the pigeon/threads/start action with type=direct and a list of recipients (usernames, emails or user IDs, space/comma separated):


  {{ csrfInput() }}
  {{ actionInput('pigeon/threads/start') }}
  {{ hiddenInput('type', 'direct') }}

Reading & replying

Each user sees their conversations through the craft.pigeon Twig variable and the built-in routes (/pigeon/threads and /pigeon/threads/<id>). Replies post to pigeon/messages/reply. Unread counts are tracked per user, so each participant has their own badge. See Front-end & Twig for the full API.

Notifications

When one user posts, the other participants are emailed a link to the thread and their on-site unread count ticks up — exactly the same fan-out used by the support inbox. See Notifications.